Refund policy

RETURN AND REFUND POLICY

Return Eligibility

Customers may request returns within 30 days of receiving their order provided that:

• Products remain unused.
• Original packaging remains intact.
• Products are returned in resalable condition.

Non-Returnable Products

The following products are generally non-returnable:

• Personalized products.
• Gift cards.
• Final sale and clearance items.
• Certain hygiene-related products once opened.

Damaged or Incorrect Products

If you receive:

• Damaged merchandise,
• Incorrect products, or
• Defective items,

please contact us within 48 hours of delivery and provide supporting photographs for verification.

Refund Process

Approved refunds are generally processed within 5–10 business days through the customer's original payment method. Financial institutions may require additional time to complete the transaction.

Return Shipping Fees

Customers may be responsible for return shipping costs unless:

• An incorrect product was delivered.
• The product arrived damaged.
• The product is defective.

Exchanges

Product exchanges are subject to inventory availability.

Order Cancellation

Orders may be cancelled before shipment. Once an order has been dispatched, cancellation requests may no longer be possible and customers will be required to follow our return procedures.